Privacy Policy

Information we collect

• Your name, email address and telephone number;
• Booking and passenger details;
• Age or date of birth where relevant to an activity;
• Emergency contact details;
• Payment and transaction information;
• Information provided in waivers, acknowledgements and participation forms;
• Information relevant to your safe participation in an activity, such as swimming ability, mobility requirements or relevant health information;
• Equipment hire information;
• Enquiries, feedback and correspondence;
• Photographs or video taken during our tours and activities; and
• Technical information about your use of our website, such as your IP address, browser, device and website activity.

How we use your information

• Manage bookings, payments, cancellations and refunds;
• Provide snorkelling tours, parasailing, boat tours, equipment hire and our other activities;
• Communicate with you about your booking, including weather, safety or operational changes;
• Manage passenger check-in and manifests;
• Assess and manage safe participation in our activities;
• Provide suitable equipment;
• Respond to emergencies or incidents;
• Provide customer service and respond to enquiries;
• Improve our activities, services and website;
• Meet our insurance, safety, maritime and other legal obligations; and
• Send you marketing communications where permitted by law.

Photographs and Video

Photos or video may be taken during some Tangatours tours and activities.

Where appropriate, we may seek permission to use identifiable photographs or video for our website, social media, advertising, or promotional activities.

If you do not wish to appear in promotional photography or video, please let our staff know.

Marketing

Where permitted by law, we may send you information about Tangatours activities, special offers and promotions.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Even if you unsubscribe from marketing, we may still contact you about an existing booking or service.

Overseas Storage and Disclosure

Some of the booking, payment, cloud, analytics and technology services we use may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to comply with applicable requirements of Australian privacy law.

Where practicable, we will identify the countries in which overseas recipients are likely to be located.

Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information for as long as reasonably necessary to meet our business, safety, insurance, accounting, and legal requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Privacy Complaints

If you have a question or complaint about how Tangatours has handled your personal information, please contact us. We will investigate your concern and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on the Tangatours website with the date it was last updated.