Frequently Asked Questions

Do we have to read the medical guidelines before booking? 

-> Yes, checking the medical guidelines before you book is crucial.

Is the ferry included in my booking?

-> No, if you book through Tangatours, you are only booking the tour itself, not a return ferry to the island.

Do you offer tours that go to the lighthouse?

-> No, we do not. However, Tangalooma Resort does; you can always join one of their tours.

Can we book the Quad bikes at Tangatours?

-> No, Tangatours does not make bookings for the Quad bikes. That’s the resort’s tour desk.

What are the land activities?

-> We offer various land activities, including golf, squash, tennis, volleyball, badminton, basketball, cricket and table tennis.

Can we buy food at the resort? 

-> Yes, the resort has a variety of cafes and restaurants.

Can we bring our own food and drinks?

-> Absolutely. Feel free to bring your food and drinks. However, since Tangalooma is a licensed place, you can’t bring alcohol.

Do you cancel tours due to bad weather, and do we get a refund? 

-> As mentioned in our Terms & Conditions, if the weather makes it dangerous or unpleasant to run a specific tour, we might need to cancel. If so, you get a refund, indeed. 

What are your rescheduling/cancellations and refund policy?

-> As mentioned in our Terms & Conditions these are the policies: 

– More than 48 hours before the travel date – $20 pp fee

– Less than 48 hours before the travel date – 100% cancellation fee

– No Show – 100% cancellation fee

Is it okay to book if we don’t know how to swim?

-> We suggest going out on the guided tour if you don’t have any experience in the water.

Why do we have to leave a deposit?

-> Deposits are a simple but effective way to prevent people from borrowing our stuff forever. The moment you return the tour equipment, we will release the deposit.

How long does it take for our deposit to return to our bank account?

-> It can take up to five working days for the bank to release and put the deposit back in your account. If you have not received the deposit back after more than seven working days, please send us a message on the contact page.

Can we hire the clear-bottom kayaks?

-> For various safety reasons, hiring clear-bottom kayaks is impossible. However, you can join the 1.5-hour clear-bottom kayak tour or hire a standard kayak anytime.

Is Tangatours wheelchair accessible?

-> Tangatours operates from Tangalooma Island, which offers wheelchair-friendly infrastructure including paved pathways, ramp access, disabled toilets, and lift access to most facilities. Some Tangatours activities are suitable for guests with limited mobility, while others may have physical requirements. Our marine boat cruises are suitable for mobility-impaired guests and we can provide beach wheelchairs and staff to assist with boarding and disembarking most of our vessels. We can also accommodate those with limited mobility on our snorkel tours, and provide close assistance whilst in the water, however this is dependent on a number of factors. We strongly encourage guests with accessibility requirements to contact our team before booking so we can discuss individual needs, current conditions, and the most suitable experiences.